Security update support
EIGHTREE will deliver an updated experience for you on a regular basis, including updated security patches. Several factors may affect the date you actually receive an update, e.g. device model, Sales country，operator variants etc. Users are reminded that all maintenance releases should be accepted as soon as possible for ensuring best performance.
Product support list
By default, products are supported for at least 2 years from release date. The product will always be supported if it continues to be produced.
Smart Plug
|
Product Model
|
Country
|
Release Date
|
Security Update EOL
|
OS Version
|
|---|---|---|---|---|
|
ET30
|
Global | 2024-7-30 | 2026-7-30 | 3.3 or higher |
|
ET31
|
Global | 2024-7-30 | 2026-7-30 | 3.3 or higher |
|
ET32
|
Global | 2024-7-30 | 2026-7-30 | 3.3 or higher |
|
ET35
|
Global | 2024-7-30 | 2026-7-30 | 3.3 or higher |
|
ET36
|
Global | 2024-8-3 | 2026-8-3 | 3.3 or higher |
7x24 Customer Support: If you experience any issues or need assistance, please reach out to us directly. EIGHTREE stands by the quality of our products, offering 2 years of protection and care from the date of purchase.