EIGHTREE Product Security Advisory
Protecting our customers from threats to their security is always an important task for EIGHTREE. As a key player in global Smart Home markets, we will do our utmost to provide our users with secure stable products and services, and to strictly protect the privacy and security of their data. We welcome and encourage all reports related to product security or user privacy. We will follow established processes to address them and provide timely feedback.
EIGHTREE Product Software Updates
EIGHTREE will deliver an updated experience for you on a regular basis, including updated security patches. Several factors may affect the date you actually receive an update, e.g. device model, operator variants etc. Users are reminded that all maintenance releases should be accepted as soon as possible for ensuring best performance.
The details are as follows: Security update support – Eightree Club (eightreesmart.com)
Report Vulnerabilities to EIGHTREE
We strongly encourage organizations and individuals to contact EIGHTREE’s security team to report any potential security issue.
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Email address
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support.uk@eightree.club |
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EIGHTREE will endeavor to respond to the report within five working days.
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EIGHTREE will need to obtain detailed information about the reported
vulnerability to more accurately and quickly begin the verification process.
Responsible Reporting Guidelines
All parties to a vulnerability disclosure should comply with the laws of their country or region.
Vulnerability reports should be based on the latest released firmware, and preferably written in English.
Report vulnerabilities through the dedicated communication channel. EIGHTREE may receive reports from other channels but does not guarantee that the report will be acknowledged.
Adhere to data protection principles at all times and do not violate the privacy and data security of EIGHTREE's users, employees, agents, services or systems during the vulnerability discovery process.
Maintain communication and cooperation during the disclosure process and avoid disclosing information about the vulnerability prior to the negotiated disclosure date.
EIGHTREE is not currently operating a vulnerability bounty program.
Vulnerability reports should be based on the latest released firmware, and preferably written in English.
Report vulnerabilities through the dedicated communication channel. EIGHTREE may receive reports from other channels but does not guarantee that the report will be acknowledged.
Adhere to data protection principles at all times and do not violate the privacy and data security of EIGHTREE's users, employees, agents, services or systems during the vulnerability discovery process.
Maintain communication and cooperation during the disclosure process and avoid disclosing information about the vulnerability prior to the negotiated disclosure date.
EIGHTREE is not currently operating a vulnerability bounty program.
How EIGHTREE Deals with Vulnerabilities?
- EIGHTREE will respond to vulnerability reports as soon as possible, usually within five business days.
- EIGHTREE Security will work with the product team to perform a preliminary analysis and validation of the report to determine the validity, severity and impact of the vulnerability. We may contact you if we need more information about the reported vulnerability.
- Once the vulnerability has been identified, we will develop and implement a remediation plan to provide a solution for all affected customers.
- Remediation typically takes up to 90 days and in some cases may take longer.
- You can keep up to date with our progress and the completion of any remediation activities.
- The severity of the vulnerability is rated CRITICAL by the EIGHTREE security team and EIGHTREE has completed the vulnerability response process and sufficient mitigation solutions are available to assist customers in eliminating all security risks.
- If the vulnerability has been actively exploited and is likely to increase the security risk to EIGHTREE customers, or if the vulnerability is likely to increase public concern about the security of EIGHTREE products, EIGHTREE will expedite the release of a security bulletin about the vulnerability, which may or may not include a full firmware patch or emergency fix.